PRIVACY POLICY
We take the protection of your personal data seriously. Personal data means any information that can identify you directly or indirectly. We process personal data only when necessary to operate our website and online shop, to fulfill contracts (e.g., your order), to comply with legal obligations, or where we have another valid legal basis under applicable data protection laws.
Data controller: Petra Fuß, Herrngasse 1, 96450 Coburg, Germany.
Email: support@frindt.ch
When you visit our website, our hosting providers may automatically process technical data (e.g., IP address, date and time of access, requested pages, browser type, operating system, referrer URL). Purpose: operation, security, and troubleshooting. Legal basis: legitimate interests (Art. 6(1)(f) GDPR). Retention: for a limited period necessary for security and diagnostics.
If you place an order, we process data required to perform the contract, including: name, billing and shipping address, email address (and phone number if provided), order details (products, prices, time of purchase), and payment-related confirmations/details. Purpose: order processing, shipping, customer support, returns/refunds, and accounting. Legal basis: contract performance (Art. 6(1)(b) GDPR) and legal obligations (Art. 6(1)(c) GDPR), where applicable.
Payment processing: We use payment service providers such as PayPal, Stripe (card payments), and Klarna (if offered at checkout). Payment data is processed by the respective payment provider under its own responsibility. We receive payment confirmation and limited transaction details as needed to fulfill your order. Purpose: payment processing, fraud prevention, and chargeback handling. Legal basis: Art. 6(1)(b) GDPR and Art. 6(1)(f) GDPR.
Shipping: To deliver your order, we share shipping data (name, address, and if provided email/phone for delivery updates) with carriers such as DHL. Purpose: delivery of your order and delivery communication. Legal basis: contract performance (Art. 6(1)(b) GDPR).
Customer support: If you contact us (e.g., by email), we process the information you provide to handle your request and communicate with you. Legal basis: Art. 6(1)(b) GDPR (order-related) or Art. 6(1)(f) GDPR (general inquiries). Retention: as long as necessary to handle your request and as required by law.
Email updates / newsletter: If you sign up for product updates or a newsletter, we process your email address and any preferences you provide. Purpose: sending product updates and marketing communications (as applicable). Legal basis: consent (Art. 6(1)(a) GDPR). You can withdraw consent at any time (e.g., via an unsubscribe link or by contacting support@frindt.ch).
Cookies: We use optional analytics and/or marketing technologies only after your consent. Without your consent, only technically necessary cookies and similar technologies are used. You can accept or reject optional tracking through our consent banner and change your choice as available in the store.
Shop platform and hosting: We operate our online shop using a headless setup with Shopify as the e-commerce backend and a frontend hosted on Vercel. In this context, your data may be processed by service providers to the extent necessary to provide the services (e.g., shop infrastructure, hosting, security). Where required, we enter into data processing agreements.
International data transfers: Some service providers may process data outside the European Economic Area (EEA). Where this occurs, we use appropriate safeguards (e.g., standard contractual clauses) and, where necessary, additional measures.
Your rights: Under the GDPR, you have the right to access, rectification, erasure (subject to legal retention), restriction, data portability, objection to processing based on legitimate interests, and withdrawal of consent at any time. To exercise your rights, contact support@frindt.ch.
Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority (in particular in your place of residence, workplace, or the place of an alleged infringement).
Data security: We use appropriate technical and organizational measures to protect your data (e.g., encrypted transmission via HTTPS/TLS, access controls).
Changes to this Privacy Policy: We may update this Privacy Policy to reflect changes in our services, legal requirements, or data processing practices. The current version published on our website applies.
Last updated: March 18, 2026.